Shipping & Point of Sales

We ship anywhere in Canada and shipping costs are the responsibility of the buyer. We normally ship your order within 3 business days of your purchase. The delivery time by mail is approximately 3 to 4 business days but delays by Canada Post are beyond our control. You can also place your order by phone or email. Your order will be reviewed and we will contact you to confirm it and the desired shipping method.

Shipping fees are included for all orders of 125$ and more before taxes. A $9 fee will be automatically added on the invoice if the purchase cost is less than $125 before taxes.

If your parcel is returned to us due to a failure to accept or pick-up the delivery on your part or due to an incorrect address provided to us, a new delivery will be charged to the customer. The products will be sent to you by Canada Post with signature required. 

If one or more items in your order is out of stock, either because it sold out or because an error in inventory occurred and we are unfortunately unable to fulfill your order, we will issue a full refund and cancel your order immediately.  If you wish to find a replacement for the unavailable item we suggest that you get in touch with us and we will assist you in finding a replacement.

Lavande de Nature will not make any return or refund unless the product is defective. You will have to send us an email at: contact@lavandedenature.ca with a description of the problem and a picture of the defective product. We will contact you to make arrangements.

Thank you for shopping with us!