General terms and conditions of sale

We ship anywhere in Canada and shipping costs are the responsibility of the buyer. We normally ship your order within 3 business days of your purchase. The delivery time by mail is approximately 3 to 4 business days but delays by Canada Post are beyond our control. You can also place your order by phone or email. Your order will be reviewed and we will contact you to confirm it and the desired shipping method.

Shipping fees are included for all orders of 65$ and more before taxes. A $9 fee will be automatically added on the invoice if the purchase cost is less than the order of $65 and more before taxes.

Make sure that the shipping address is correctly indicated before finalizing your order because if you make a mistake, a new delivery will be charged to the customer. The products will be sent to you by Canada Post with signature required.

Lavande de Nature will not make any return or refund unless the product is defective. You will have to send us an email at: contact@lavandedenature.ca with a description of the problem and a picture of the defective product. We will contact you to make arrangements.